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Our commitment
In compliance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Mobirapid has appointed a Grievance Officer to address complaints regarding our products, services, orders and the handling of your personal data.
Grievance Officer
The name and contact details of our Grievance Officer are published in the footer of this website. You may contact the Grievance Officer by email or phone for any complaint.
How to raise a complaint
Write to our Grievance Officer (or our customer care) with your name, contact number, order/invoice number (if any) and a clear description of the issue. Please retain any supporting documents.
Resolution timelines
We will acknowledge your complaint within 48 hours of receipt and endeavour to resolve it within 30 days, or within any shorter period required by applicable law. Data-protection grievances under the DPDP Act, 2023 are handled within the timelines prescribed thereunder.
Escalation
If you are not satisfied with the resolution, you may approach the appropriate consumer forum or the National Consumer Helpline (1915 · consumerhelpline.gov.in).