Order cancellation
You may cancel an order any time before it is dispatched by contacting our customer care. Once a cancellation is accepted, any amount already paid (including a booking/reservation amount) is refunded in full to your original payment method.
Booking / reservation amount
A booking amount paid to reserve a device is adjusted against your final invoice. If you cancel before dispatch, or if we are unable to fulfil the reserved device, the booking amount is refunded in full. Booking amounts are non-refundable only where you fail to complete the purchase after the device has been held and confirmed for you, as communicated at the time of reservation.
Returns
If a device is dead-on-arrival or does not match the agreed specification or condition, you may raise a return request within the return window communicated at the time of purchase. The device must be returned with all original accessories, packaging and the invoice.
Refund timeline
Approved refunds and cancellations are processed to the original payment method within 7–10 business days (for returns, after the returned device passes inspection), in line with the Consumer Protection (E-Commerce) Rules, 2020. The actual credit date depends on your bank or card issuer.
Non-returnable cases
Returns are not accepted for physical/liquid damage caused after delivery, unauthorised repair, or missing accessories, except where required by law.
How to claim
To cancel an order or start a return or refund, contact our customer care (details below) with your order/transaction number and reason. You may also escalate to our Grievance Officer.