Mobirapid ("we", "us", "our") is committed to protecting your privacy and handling your personal data in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
Information we collect
When you submit the consultation form we collect your name, phone number (verified via OTP), customer type, company name and email (for business enquiries), requirement, budget, preferred contact time and any message you provide. We may also collect basic technical data such as cookies for analytics.
Purpose & lawful basis
We process your data, with your consent, solely to respond to your enquiry, provide our products and services, issue GST invoices, and for legitimate business and legal purposes. We do not sell your personal data.
Sharing
We share data only with service providers who help us operate (e.g. SMS/email delivery, logistics, and our payment gateway) and where required by applicable law or a lawful authority.
Payment information
Online payments (including any booking/reservation amount) are processed by our PCI-DSS compliant payment aggregator, PayU. Your full card, UPI, net-banking or wallet credentials are entered on the payment provider's secure page and are never collected, seen or stored on our servers. We only receive a payment status and transaction reference to confirm your order.
Data retention & security
We retain your data only as long as necessary for the purposes above or as required by law, and we apply reasonable security practices to protect it.
Your rights
Under the DPDP Act you may request access to, correction or erasure of your personal data, and you may withdraw consent at any time by contacting us.
Grievance Officer
In accordance with the IT Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are published in the footer of this website. You may write to the Grievance Officer for any data-protection or privacy concern, and we will respond within the timelines prescribed under applicable law.